Morrowhelm support
We can help with account, sync, data, and subscription issues. Signing in and using the form in Account lets us connect your request to the right account securely.
If sync is not working
- Confirm that both devices use the same Clerk account.
- Choose “Sync now” in Account on mobile.
- If a conflict appears, explicitly choose whether to keep the phone or web copy.
- Export your data from Account before deleting or reinstalling the app.
Purchases and restoration
On iPhone, use Account → Restore purchases to refresh Pro for the same Apple account. Morrowhelm Pro is an automatically renewing monthly or annual subscription. Manage or cancel an App Store subscription in Apple Subscriptions. A web subscription is managed through the Stripe link in Account.
Request an App Store refund through Apple Report a Problem. For a web billing request, use the signed-in support form.
Türkiye: Apple also provides immediate subscription termination and a proportional refund for the unused period. See Apple’s Türkiye cancellation instructions.
Exporting data or deleting an account
Account on mobile and web lets you download a JSON export and permanently delete the account without contacting support. A Stripe web subscription is cancelled during account deletion. Deleting an account does not cancel an App Store subscription, which may keep renewing until you cancel it through Apple.
What to include
Include your device model, iOS or browser version, the result you expected, and the error text you saw. Do not send passwords, card details, or sensitive note content.